MIRJU Legal & Policies
Grievance Redressal & Consumer Support Policy
Version 1.0 · Effective date: 09 September 2026
1. Grievance Officer
Name: Vimal Kumar
Email: vimalkumar953@gmail.com
Phone: +91 11 79634058
Address: RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077
2. How to Complain
Submit the complaint through the support/grievance channel.
Include order ID, registered contact details, product/Seller details and a clear description.
Attach relevant evidence such as invoice, photographs, tracking information or screenshots.
MIRJU will acknowledge and route the complaint to the responsible team/Seller where applicable.
The complainant may use the escalation route stated in the response if unresolved.
3. Seller Grievances
Sellers may raise commercial, payout, listing, KYC, account or compliance grievances through the Seller support channel and should provide the relevant seller/order IDs.
4. Records
MIRJU should maintain complaint records and escalation logs for the period required by applicable law and internal compliance requirements.
5. No Waiver
Nothing in this policy removes statutory rights or remedies available to consumers or other persons under applicable law.
Contact
Mirju Pvt. Ltd. (operating the MIRJU marketplace)
Registered Office: RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077
Email: support@mirju.com | Legal: support@mirju.com
Grievance Officer: Vimal Kumar | vimalkumar953@gmail.com | +91 11 79634058