Shipping

Where we deliver

We currently deliver across India. Some pin codes may not be serviceable by our delivery partners; if yours is not, you will see this at checkout or we will contact you and refund the order in full.

Shipping charges

Shipping charges are calculated at checkout and shown to you before payment. Orders above ₹499 qualify for free delivery. Orders below that value carry a delivery charge based on your location and the weight of the order.

Dispatch and delivery timelines

Orders are usually dispatched within 2 to 4 business days of order confirmation. Delivery typically takes a further 3 to 7 business days depending on your location. Fresh and perishable items may be dispatched on a shorter cycle and delivered only in serviceable areas.

Orders placed on Sundays and public holidays are processed on the next business day. Timelines are estimates, not guarantees, and may be affected by weather, strikes, regional restrictions or courier delays.

Tracking your order

Once your order is dispatched you will receive tracking details by email. You can also see the status of every order in your account dashboard under My Orders.

Multiple sellers, multiple parcels

If your order contains products from more than one seller, the items ship separately and may arrive on different days. You are charged shipping only as shown at checkout.

Delivery attempts

Our delivery partners normally attempt delivery up to three times. If the order cannot be delivered because nobody was available or the address or phone number was incorrect, it is returned to the seller. In that case we refund the order value after deducting the actual shipping cost incurred.

Returns and Replacements

Return window

Most items are eligible for a return or replacement within 7 days of delivery. To be eligible, the item must be unused, in its original condition, with all tags, labels and original packaging intact.

Items that cannot be returned

For hygiene, safety and the nature of the goods, the following are not eligible for return unless they arrive damaged, defective or incorrect: fresh produce and other perishable foods; opened or used food, beverage and grocery items; opened personal care, skincare and cosmetic products; innerwear and similar hygiene-sensitive goods; custom-made or personalised handmade items; and products marked “non-returnable” on the product page.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery at support@mirju.com with your order ID and clear photographs of the item and its packaging. We will arrange a free replacement or a full refund, including shipping, at no cost to you.

Natural variation in colour, grain, texture or finish in organic and handmade goods is a characteristic of the product and is not treated as a defect.

How to request a return

Write to support@mirju.com or call +91 11 7963 4058 with your order ID and the reason for the return. Once approved, we arrange a reverse pickup where our partners service your pin code. Where reverse pickup is unavailable, we ask you to self-ship and we reimburse reasonable courier charges against a receipt.

Please do not ship an item back before your return has been approved.

Refunds

Once a returned item reaches the seller and passes inspection, your refund is initiated within 3 business days. The amount reaches your original payment method within 5 to 7 business days after that, depending on your bank or card issuer.

Refunds are made to the original payment method through Razorpay. For orders paid by Cash on Delivery, where offered, refunds are made to a bank account you provide.

For an approved return of a non-defective item, the original shipping charge is not refunded, and the reverse pickup charge may be deducted. For damaged, defective or wrong items, the full amount including shipping is refunded.

Order Cancellation

You may cancel an order free of charge at any time before it is dispatched, by writing to support@mirju.com. Once an order has been dispatched it cannot be cancelled, but it may be returned under this policy. Cancellation refunds are processed within 3 business days of cancellation.

Questions and Grievances

For any question about a shipment, return or refund, contact:

Mirju Pvt. Ltd.
RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077, India
GSTIN: 07AGKPH2876F1ZA
Email: support@mirju.com
Phone: +91 11 7963 4058

If your complaint is not resolved to your satisfaction, you may escalate it to our Grievance Redressal Officer, Vimal Kumar, at vimalkumar953@gmail.com, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.